Customer service solutions
for all levels of government

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Active Network, Government empowers local, state and federal government agencies to deliver superior service by improving the way they are delivered to, and accessed by, citizens. Our integrated municipal government software is designed from the ground up for government to Exceed Citizen Expectations™.

Our solutions and services include:
  • Municipal Marketing

  • Develop revenue-generating partnerships and sponsorships that drive municipal marketing

  • Contact Center Solutions

  • Implement efficient contact centers with proven tools that support contact centers of any size

Managed Services
  • Managed Services

  • Benefit from 30+ years experience in operating contact centers

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Government Management Software

Designed from the ground up for government, our government management software solutions provide integrated cashiering and payment management , citizen request management, knowledge management, 311 contact center support, and web content management tools. We provide both Express and Enterprise editions of our software.

Local Government Software

For the past 30 years, Active Network has been providing local government software to help cities and counties of all sizes deliver superior service by improving the way they are delivered to, and accessed by, citizens.

Municipal Payment Management

Our municipal software includes payment management and cashiering solutions centralize payment collections and financial transactions across the entire organization, while enhancing citizen service with simplified transactions such as government online payments. Citizens are provided with multi-channel payment options including the Internet, and have the ability to process multiple payments in a single transaction. Learn more about our online government payments...

Citizen Request Software

Active Network’s citizen request software and 311 solutions empower government agencies to deliver enhanced citizen service and responsiveness with a centralized, automated system to track, route and manage all inquiries and requests.

Government Call Center Support

With industry-leading citizen request management, 311, and knowledge management solutions, as well as 30+ years experience providing contact center services, Active delivers a complete government call center solution. From tools for request tracking and case management to tools that process payments, our call center solution saves your organization both time and money.

Government Content Management Software

Keeping your community informed and up-to-date with the latest activities and announcements is easy with our government content management solution. Our flexible and easy-to-use web tools allow non-technical staff to update and manage content, eliminating bottlenecking issues related to posting content. Learn more about our government website software...

Municipal Marketing Solutions

Our municipal marketing solutions include assisting governments in finding alternative sources of revenues through municipal marketing. Active Municipal Marketing helps governments establish mutually beneficial partnerships with the public sector and leverage existing assets for naming rights, sponsorships and more to generate additional revenue to fund supplemental programs despite reduced budgets. Learn more about our government marketing solutions...