Simply put, citizen request management helps improve service, responsiveness and efficiency at all levels of government. With fewer resources and increased expectations from citizens, governments have turned to a solution that has proven successful for businesses: CRM. CRM (known as customer relationship management in the private sector and often referred to as citizen relationship/request management in the public sector) enables governments to rapidly respond to citizens’ needs much more effectively.
Government CRM software helps manage citizen requests by documenting the initial citizen contact and tracking it through to final resolution. Whether it’s a simple question/request or a more complicated issue that has to be routed and tracked across departments, CRM empowers your entire staff to work smarter and more efficiently. It gives governments peace of mind that your citizens are getting “best in class” service and provides you with the data, reporting, and insights to help you meet your goals and improve the quality of life for your citizens.
Citizen Request Management from Active Network is the preeminent CRM solution for governments. We have worked diligently to develop the most powerful, complete CRM software to help local governments streamline REQUESTS, improve RESPONSIVENESS and nurture citizen RELATIONSHIPS.
"We liked the responsiveness, the capable people, the experience of Active. They were willing to work with us to develop solutions to meet our needs."
- Mary Terpak, Program Specialist Loudoun County Administration Office
Active’s government CRM customers include cities and counties across North America including the City of Greater Sudbury, ON, Canada, and Loudoun County.
Active Network provides a flexible and feature-rich solution. Key features include:
More reasons to choose the most complete citizen request management system.