How Does Citizen Request Management (CRM) Benefit Local Governments?
Simply put, citizen request management helps improve service, responsiveness and efficiency at all levels of government. With fewer resources and increased expectations from citizens, governments have turned to a solution that has proven successful for businesses: CRM. CRM (known as customer relationship management in the private sector and often referred to as citizen relationship/request management in the public sector) enables governments to rapidly respond to citizens’ needs much more effectively.
Government CRM software helps manage citizen requests by documenting the initial citizen contact and tracking it through to final resolution. Whether it’s a simple question/request or a more complicated issue that has to be routed and tracked across departments, CRM empowers your entire staff to work smarter and more efficiently. It gives governments peace of mind that your citizens are getting “best in class” service and provides you with the data, reporting, and insights to help you meet your goals and improve the quality of life for your citizens.
Citizen Request Management from Active Network is the preeminent CRM solution for governments. We have worked diligently to develop the most powerful, complete CRM software to help local governments streamline REQUESTS, improve RESPONSIVENESS and nurture citizen RELATIONSHIPS.
"We liked the responsiveness, the capable people, the experience of Active. They were willing to work with us to develop solutions to meet our needs."
- Mary Terpak, Program Specialist Loudoun County Administration Office
Who uses Active Network's Citizen Request Management Solution?
Active’s government CRM customers include cities and counties across North America including the City of Greater Sudbury, ON, Canada, and Loudoun County.
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How Can Active Network, Government's Citizen Request Management Solution Help You?
Active Network provides a flexible and feature-rich solution. Key features include:
- Flexible workflow processes, smart scripts, address verification and automatic escalation to help manage, route and resolve requests
- Centralized Knowledgebase for faster resolution
- GIS integration to geographically pinpoint and map locations
- Multi-channel service options: Internet, email, phone, in person, kiosks
- Call Center, IVR, CTI and 311 integration
- Mobile device support for data access in the field
- Intuitive, customizable tools and modules with seamless integration to your other government software
- Comprehensive reporting and a rich graphical management dashboard to support analysis and decision-making
More reasons to choose the most complete citizen request management system.
