Today, contact centers are challenged with providing better customer experience while simultaneously reducing costs. A good government call center solution enables contact centers to meet these demands. Designed specifically for governments, Active Network’s call center solution incorporates the necessary software tools to provide agents with a single, unified view of citizen interactions, resulting in faster and greater first-time resolution rates, as well as higher citizen service satisfaction. No matter the channel – phone, web, or email - agents are equipped with a powerful knowledge base that enables consistent and relevant resolutions.
For citizens, our government call center solution supports multi-channel access, including phone, Web and email, for information and service request submission. Citizens will benefit from consistent customer service response and access to a convenient knowledge base for immediate answers.
We’ve developed the best technology to create effective contact centers, from several operators to hundreds. Using our call center solution, governments can improve citizen satisfaction, reduce costs per citizen contact, and implement flexible technologies to accommodate future growth.
At Active Network, we want cities, counties, provinces and other government agencies to make the best decisions on technology solutions to improve citizen services. So we’ve highlighted a few criteria to look for when considering a government call center solution.