Government Software
Thousands of government agencies throughout North America trust government software and marketing solutions provided by Active Network, Government to help deliver superior citizen service and achieve improved operational efficiencies.
What is Government Software?
Government software provided by Active Network enable government agencies to manage every citizen touchpoint to deliver superior citizen services. Whether it’s offering online payment options to save citizens time, implementing Citizen Request Management and 311 solutions to improve response times to inquiries, or creating a more informative and user-friendly government Web site, Active delivers the industry’s leading solutions for improving efficiencies and service delivery.
Our government software solutions include Cashiering and Payment Management, Citizen Request Management & 311, Knowledge Management, Web Content Management, Contact Centers and Managed Services. With our robust, fully integrated software solutions, government staff members are empowered to offer citizens the best in customer service and delivery. What’s more, our government software solutions integrate seamlessly with our Parks & Recreation software to improve information sharing and eliminate duplicate data entry organization-wide.
What can government software do for my local government?
- Improve financial accountability with an integrated, centralized point-of-sale and cash receipting system.
- Effectively track, route and manage all citizen inquiries and requests from one centralized Citizen Request Management system.
- Capture, organize and access citizen data and government information from a single knowledge base.
- Easily create, manage and share Web site content for an up-to-date, interactive and informative online presence.
- Save money by centralizing citizen calls into one effective call center.
- Save time with a comprehensive, integrated solution that eliminates duplicate data entry and provides staff members with the tools they need to better serve citizens.
- “We made it a point to select Active as our integrator due to its experience in the industry, customer service support and ability to drive our vision."
- Alan Gordon, IT Director
City of Cedar Hill, TX
About Active Network
Active brings 30 years of experience transforming and empowering state and local governments with innovative technology and marketing solutions. Designed specifically for government agencies, Active's technology solutions provide automated payment management, 3-1-1 contact centers and support, citizen service management, and web content management tools. Government agencies are empowered to deliver superior services by improving the way services are delivered to, and accessed by, citizens. Active marketing solutions help governments promote the use of those services, while creating revenue-generating partnerships that expand service offerings and fund new and supplemental citizen programs.
