December 15, 2010 - The City of Tempe, AZ went live with a new integrated CRM / 311 system aimed at increasing efficiencies and providing better service to their citizens. The web-based Citizen Request Management system from the Active Network will be the foundation of the city’s new 311 centralized call center.
Employees from Tempe will be accessing the new system to enter, track and report on their cases with over 300 cases being entered into the new system within the first week of launching. The city will also be utilizing Active Network’s Knowledge Management solution to capture and organize important information in a single centralized repository. The next phase of project will be the addition of web forms to allow citizens to submit requests and check for updates on their cases online.