Solutions for Federal Government
Managed Services
Turnkey services including contact center services and technology adaptable to multiple agencies and programs through 8 geographically dispersed call centers
Contact Center Solutions
Best-in-class contact center software solutions developed from 30 years of experience as a first-hand contact center operator
CRM
Improve constituent access and government response by tracking, routing and managing all constituent inquiries and requests from a centralized customer relationship database
Knowledge Management
Capture, organize, and access knowledge from a single repository
Integrated Cashiering & Payment Management
Improve financial accountability with an integrated, centralized point-of-sale and cash receipting system
Web Content Management
Easily create, update and manage website content so you can keep constituents apprised of the latest agency news, notices, and policies
Customers Include:
Contract Vehicles
In addition to supporting direct procurement of Active products and services, Active in collaboration with its partner Tech Team Government Solutions, offers the USA Contact contract vehicle.
GSA USA Contact
Federal agencies can choose from among nine pre-qualified contact center companies for their contact center needs, including from Tech Team Government Solutions.
- IDIQ multiple award contract
- Pricing can be either firm, fixed, or time and materials
- No service charge from GSA to participating agencies
- Ceiling value= $2.5 billion
- 10 year duration (with 3 year extension)
Business Lines
We offer a full suite of services for virtually any type of customer interaction project, including (but not limited to):
- Human Services
- Child Support
- Government Employee Services
- Account Management Services
- Fulfillment Service
- Information Clearinghouse
- Service Request Tracking
- Facilities Management
- Order Management
- Application Support
- User Support
- Information and Referral Service
- Help Desk
- Retirement Account Service
- Benefits Administration Support
- Retirement and Benefits Service
- Compliance Hotline
- Fraud and Compliance Hotline
- Hotline
- Taxpayer Assistance
- Overflow Call Center
- Intake Service
- Constituent Services
- Logistics Support
- Answering Service
- Appointment Service
- Registration Service
- Message Service
- Automated Service
- Self Service
