Our Customers Overview

Our Customers

ActiveGovernment is committed to helping our customers deliver enhanced citizen service and maximize citizen participation. See how others in your industry have benefited from our software and marketing solutions. A subset of our customers are listed below.

Cashiering and Payment Management Customers

City of Cedar Hill, TX – The first city to offer citizens online options for utility billing payments together with recreation program registrations, the City of Cedar Hill is benefiting from improved workflow efficiencies and enhanced citizen services. [Read case study]
City of Chicago, IL - The third largest city in the U.S. selected ActiveGovernment's payment management solution to enhance customer service and to integrate payment transactions. [Read press release]
City of Moreno Valley, CA – With ActiveGovernment’s Check 21 technology, Moreno Valley is able to improve back-end efficiencies by processing and submitting checks to banks electronically [Read case study]
City of San Clemente, CA – Looking to streamline its utility billing and payment integration needs, the City of San Clemente chose ActiveGovernment to provide centralized cashiering and payment processing and real-time integration to existing systems. [Read case study]
Province of Nova Scotia, Canada - The province is using ActiveGovernment's payment management solution to process more than two million payment transactions and $500 million in revenue annually. [Read press release]

Citizen Request Management and 311 Customers

City of Greater Sudbury, ON, Canada – The City of Greater Sudbury is using ActiveGovernment’s CRM software to run its 311 contact center. With Active, the city will be able to respond to citizen requests in a timely and efficient manner through improved tracking and routing of incoming inquiries.
Loudoun County, VA – With no formal system for tracking citizen requests and a lack of integration between divisions, Loudoun County selected ActiveGovernment’s CRM system to streamline operations, improve coordination between divisions, and manage resources more efficiently. [Read case study]
Salt Lake County, UT – Needing to maximize efficiency and responsiveness to the public, the Mayor’s Office of Salt Lake County selected ActiveGovernment’s CRM system to track, route and manage citizen inquiries and requests. [Read case study]

Web Content Management Customers

City of Kirkland, WA – With ActiveGovernment’s web content management solution, the City of Kirkland empowers non-technical staff to easily update web content, and improves website efficiencies and information architecture. [Read case study]
City of Peterborough, ON, Canada – The City of Peterborough improves communications with citizens and staff using ActiveGovernment’s web content management to manage its Internet and Intranet.
City of Scottsdale, AZ – Known as “The West’s Most Western Town”, the City of Scottsdale is able to deliver frequent communications and updated information online to both its citizens and visitors to the city. [Read case study]

Contact Center Customers

City of Kitchener, ON, Canada
City of Markham, ON, Canada
City of Sudbury, ON, Canada
The Maryland-National Capital Park and Planning Commission

Managed Services Customers

Maryland Department of Budget and Management - The Maryland Information Center includes a comprehensive knowledgebase and call center for the state of Maryland to answer and route citizen requests for information and services. Active developed and operates this citizen interaction service.
Indiana State Parks - Real-time reservation system for campers that has processed over 700,000 reservations through a toll-free call center, website, and field stations at the parks
U.S. Agency on Aging – Active built and operates Eldercare Locator, a contact center designed to respond to citizen requests for eldercare information and services, and includes a CRM system to direct citizens to local eldercare resources

Additional Customers:

City of Alamogordo, NM
City of Battle Creek, MI
City of Burlington, ON, Canada
City of Burnaby, BC, Canada
City of Chicago, IL
City of Mesa, AZ
City of Oakland, CA
City of San Carlos, CA
Dallas County, TX
Lynx Transit, FL
Maricopa County Library, AZ
Onslow County, NC
Province of Nova Scotia, Canada
San Luis Obispo County, CA
Town of Markham, ON