Active Network, Government is proud to be a Corporate Partner with the Alliance. Active strives to improve communities by providing value to Alliance members though knowledge sharing, and information exchange on innovative solutions and services that many Active customers use everyday.
311 Network is a nationwide consortium of private industry contact management firms (call centers). The Network delivers affordable, turn-key regional 3-1-1 coverage for local governments in partnership with leading CRM providers, such as Active Network. 311 Network call centers are located in hundreds of communities across the United States and Canada and specialize in providing complete citizen request management services.
Active has partnered with Mr. Laycock, a Certified Management Consultant with over 24 years experience, to provide work process and job redesign support to ensure our clients obtain extraordinary value from our customer service solutions.
Keane is a global services firm that specializes in enabling transformation of its clients' business and IT functions. Active has partnered with Keane to provide innovative cashiering and payment solutions to governments.
Active has partnered with UpSell Training to offer customer service training in conjunction with Active’s customer service solutions for government.
Business Objects, an SAP company, provides the technology industry’s standard reporting software, Crystal Software. As the reporting engine in Active Network's software, our clients benefit from the amazing flexibility and depth of reporting that Business Objects offers. If you prefer, Active customer representatives are available to customize reports for your individual needs.
Our partnership with Citrix reduces your reliance on hardware providing a solution to distribute Active’s applications to remote sites. Active supports Citrix’s virtual workplace solutions (Winframe, Metaframe, Microsoft Terminal Server, etc) allowing our customers to enjoy advanced yet easy to use Windows interfaces, regardless of bandwidth restrictions.
With over 1,000,000 ports deployed on a global basis, Envox Worldwide is a leading global provider of voice solutions. Active partners with Envox to deliver standards-based computer telephony integration (CTI) between Active’s contact center solutions and our customers phone systems.
ESRI Canada has over 20 years experience delivering proven solutions based on leading GIS technology and professional service offerings. Active has seamlessly integrated ESRI tools into our 3-1-1 Citizen Request Management solutions to provide real-time, address validation, issue visualization and map-based reporting.
As an IBM Retail Government Channel Partner, Active provides local government with IBM’s best of breed cashiering / POS hardware, the IBM SurePOS.
Microsoft offers the Microsoft Certification Program to identify premier software vendors that offer a higher level of software quality to their customers. A Gold Certified Partner, Active remains the only recreational management software to be certified by Microsoft as being “Designed for Windows”.
As an Oracle Alliance Partner, we can offer our customers the ability to write directly to an Oracle Database. Eliminating the need for a proprietary database relieves your IT staff of the need to master additional programs. By using a database standard such as Oracle your department will have greater access to both training and support resources and well as a greater pool of experienced people to hire from.
Today, almost 1,000 libraries count on Polaris products and services to help better manage their resources, reduce costs, boost productivity and improve patron satisfaction. The real-time integration of Active’s cashiering systems with Polaris’ library solutions provides one-stop payment for library customers, while improving audit, control and accuracy.
Since 1986, Tele-works has focused exclusively on serving local governments with affordable interactive voice response (IVR) products that make it easy for cities and counties to communicate with its citizens. The integration of Active’s leading 3-1-1 Citizen Request Solution and Tele-works best of breed IVR platform opens up a new on demand self-service channel for citizens to access their government.