Resources
Archived Webinars
How the City of Scottsdale Transformed Their Website Into a Powerful Communication Resource
Like many local governments, the City of Scottsdale, AZ saw its website and communication needs grow but not its IT team. With numerous departmental duties, the IT team was unable to publish new content in a timely matter, creating bottlenecking issues. Amy Davison, Web Services Manager, City of Scottsdale shares how the city overcame these issues by implementing a Website Content Management solution that allows non-technical staff to quickly update and publish information online. Sandy Friedrich, Senior Implementation Consultant, ActiveGovernment provides a checklist of what to consider when selecting a Content Management solution.
Raising Revenues Without Raising Taxes
With the economic strains many communities are facing, local governments are looking for ways to raise or even sustain revenue without raising taxes for their citizens. Don Schulte, Director of Business Development at Active Marketing Partnerships, discusses how to develop revenue-generating partnerships and programs between the public and private sector to help augment budgets to expand services and fund supplemental programs.
Case Study: How the City of San Clemente Streamlined Financial Processes with City-Wide Integrated Cashiering and Payment Management
Like many local governments, the City of San Clemente had an objective of implementing a city-wide, front-end cashiering system to streamline financial processes and to provide citizens with one-stop access to services. Tom Rendina, Finance Manager, City of San Clemente, discusses how the city achieved this objective.
Advancing Customer Service Delivery and Responsiveness with Citizen Request Management (CRM) Solutions
With increasing citizen demands for 24/7, one-stop access to government services, governments are in turn seeking integrated technology solutions that empower them to meet all of these citizen service expectations. This seminar explores:
- Service challenges in the eyes of citizens
- Ways to effectively provide one-stop citizen access to government services
- How to rapidly deploy full-cycle service with low start-up costs
- How CRM solutions provide multi-service options and the ability to effectively track, route, and manage all citizen inquiries and requests
- Customer case studies on leveraging CRM solutions to transform service delivery
