Resources
On-Demand Webinars
Improving Access and Driving Efficiencies with Online Payments
Learn how the City of Waconia, MN successfully implemented an enterprise payment software solution that included the launch of online payment services without the need for additional technology.
PCI Compliance - Tips to Avoid Fraud, Fines and Litigation
In this webinar, Coalfire Systems, an IT Audit and Compliance consultancy, will provide insight into common PCI misconceptions, your responsibilities and tips on how to address them and avoid becoming a victim of fraud, fines and litigation.
Creating a Successful Change Management Program
Spencer Stern, GFOA, provides an introduction to Change Management, and Kimberly Roy Wilson of the City of Cleveland shares the city's experience on using a change management methodology to launch a CRM system and new call center.
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How Hosted Solutions Can Cost-Effectively Improve Citizen Service
Learn about the benefits of Hosted Software solutions and hear Top 10 Digital County Winner, Roanoke County, shareshow it implemented a hosted Citizen Request Management solution quickly and at a low cost.
How the City of Scottsdale Transformed Their Website Into a Powerful Communication Resource
Like many local governments, the City of Scottsdale, AZ saw its website and communication needs grow but not its IT team. Amy Davison, Web Services Manager, City of Scottsdale shares how the city overcame bottlenecking issues by implementing a Website Content Management solution that allows non-technical staff to quickly update and publish information online. Sandy Friedrich, Senior Implementation Consultant, ActiveGovernment provides a checklist of what to consider when selecting a Content Management solution.
Raising Revenues Without Raising Taxes
With the economic strains many communities are facing, local governments are looking for ways to raise or even sustain revenue without raising taxes for their citizens. Don Schulte, Director of Business Development at Active Marketing Partnerships, discusses how to develop revenue-generating partnerships and programs between the public and private sector to help augment budgets to expand services and fund supplemental programs.
How the City of San Clemente Streamlined Financial Processes with City-Wide Integrated Cashiering and Payment Management
Like many local governments, the City of San Clemente had an objective of implementing a city-wide, front-end cashiering system to streamline financial processes and to provide citizens with one-stop access to services. Tom Rendina, Finance Manager, City of San Clemente, discusses how the city achieved this objective.
Advancing Customer Service Delivery and Responsiveness with Citizen Request Management (CRM) Solutions
With increasing citizen demands for 24/7, one-stop access to government services, governments are in turn seeking integrated technology solutions that empower them to meet all of these citizen service expectations. This seminar explores ways to effectively provide one-stop citizen access to government services, and how CRM solutions provide multi-service options and the ability to effectively track, route, and manage all citizen inquiries and requests
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