Resources
Case Studies
Local government customer case studies
Cashiering and Payment Management
- San Clemente Simplifies Payment Processing with Active Payment Manager - Looking to streamline its utility billing and payment integration needs, the City of San Clemente chose Active Network's government software to provide centralized cashiering and payment processing and real-time integration to existing systems.
- Smart Integration Strategy Means Online Payment Options for Citizens of Cedar Hill - The first city to offer citizen software for utility billing payments together with recreation program registrations, the City of Cedar Hill is benefiting from improved workflow efficiencies and enhanced services.
- City of Guelph Opens New City Hall with Centralized Payments and Services Through a Payment Management Solution
- Looking to provide more efficient citizen request management and improve customer service, the City of Guelph was looking for a centralized payment and cashiering system.
Citizen Request Management and 311
- Business Process Review Provides Lessons for Successful Request Management Solution Implementation - With no formal citizen request management system and a lack of integration between divisions, Loudoun County selected Active Network’s CRM system to streamline operations, improve coordination between divisions, and manage resources more efficiently.
- City of Aurora Uses Automated Technology in the Face of Budget Cuts - In the face of budget cuts and layoffs, the City of Aurora maintains a high level of citizen support in their customer service call center through the use of Active Network's citizen request management system.
- Roanoke County Takes Advantage of Low-Cost Service Delivery Option Via Hosted Citizen Request Management
- With no funding, limited IT resources and a large amount of data that needed to be converted, Roanoke County did not think a new citizen request management solution would be feasible until they turned to a hosted CRM solution.
Web Content Management
- City of Kirkland Empowers Users and Improves Website Efficiencies and Information Architecture with Active Content Management Solution - With Active Network’s web content management solution, the City of Kirkland empowers non-technical staff to easily update web content, and improves website efficiencies and information architecture.
- City of Scottsdale Improves Content Management and Redesigns Website in the Name of Citizen Service - Known as “The West’s Most Western Town”, the City of Scottsdale is able to deliver frequent communications, payment management and updated information online to both its citizens and visitors to the city.
State government customer case studies
- Maryland Department of Human Resources, Child Support Enforcement, Improves Performance Measurement
- Maryland Department of Human Resources, Office of Constituent Services, Transforms Its Customer Support Process
Federal government customer case studies
