Webinars
Case Study: How the City of San Clemente Streamlined Financial Processes with City-Wide Integrated Cashiering and Payment Management
Register Now for this Complimentary Webinar! Space is Limited.
Like many local governments, the City of San Clemente had an objective of implementing a city-wide, front-end cashiering system to streamline financial processes and to provide citizens with one-stop access to services. Tom Rendina, Finance Manager, City of San Clemente, will discuss how the city achieved this objective.
Topics will cover:
- What is Integrated Cashiering and Payment Management
- What to Do Prior to Implementing an Integrated System:
- Identify the need
- Establish a business case
- Select a solution provider
- Set baseline performance metrics
- Collect data to monitor results
- Integration to Existing Business Systems
- San Clemente Results to Date
- Tips on Getting Started
Date: Tuesday, July 29, 2008
Time: 10:00 AM to 11:00 AM PDT / 1:00 PM to 2:00 PM EDT
Register Now for this Complimentary Webinar! Space is Limited.
Advancing Customer Service Delivery and Responsiveness with Citizen Request Management (CRM) Solutions
With increasing citizen demands for 24/7, one-stop access to government services, governments are in turn seeking integrated technology solutions that empower them to meet all of these citizen service expectations. This seminar explores:
- Service challenges in the eyes of citizens
- Ways to effectively provide one-stop citizen access to government services
- How to rapidly deploy full-cycle service with low start-up costs
- How CRM solutions provide multi-service options and the ability to effectively track, route, and manage all citizen inquiries and requests
- Customer case studies on leveraging CRM solutions to transform service delivery
View the recorded webinar
Empower Non-Technical Staff to Easily Manage and Update Content Using Web Content Management solutions
Learn how Web Content Management solutions empower non-technical staff to easily publish, manage and update online information to create dynamic, interactive websites. This seminar explores:
- How content management solutions can reduce costs and provide a rapid return on investment
- How organizations can easily and effectively maintain security, workflow approval processes, collaboration and compliance standards
- How the use of web forms, surveys, and templates improve interactions with citizens and other stakeholders
- What you should consider when selecting a content management solution
View the recorded webinar
Videos
Cashiering and Payment Management
"At the Whiteboard": Learn How ActiveGovernment's Payment Management Solution Allows Customers to Make City-Wide Payments Anytime, Anywhere
Citizen Request Management and 311
"At the Whiteboard": Learn How ActiveGovernment's CRM Solution Enables Local Governments to Track Incidents and Keep People Informed