• Solutions
  • Marketing Services
  • Our Customers
  • Resources
  • Partners
  • Get Started
 > ActiveGovernment Home > Resources Overview > Webinars and Videos

Webinars and Videos

Marketing Services

Webinars and Videos

Webinars

Case Study: How the City of San Clemente Streamlined Financial Processes with City-Wide Integrated Cashiering and Payment Management

Register Now for this Complimentary Webinar! Space is Limited.

Like many local governments, the City of San Clemente had an objective of implementing a city-wide, front-end cashiering system to streamline financial processes and to provide citizens with one-stop access to services. Tom Rendina, Finance Manager, City of San Clemente, will discuss how the city achieved this objective.

Topics will cover:

  • What is Integrated Cashiering and Payment Management
  • What to Do Prior to Implementing an Integrated System:
    • Identify the need
    • Establish a business case
    • Select a solution provider
    • Set baseline performance metrics
    • Collect data to monitor results
  • Integration to Existing Business Systems
  • San Clemente Results to Date
  • Tips on Getting Started

Date: Tuesday, July 29, 2008

Time: 10:00 AM to 11:00 AM PDT / 1:00 PM to 2:00 PM EDT

Register Now for this Complimentary Webinar! Space is Limited.


Advancing Customer Service Delivery and Responsiveness with Citizen Request Management (CRM) Solutions

With increasing citizen demands for 24/7, one-stop access to government services, governments are in turn seeking integrated technology solutions that empower them to meet all of these citizen service expectations. This seminar explores:

  • Service challenges in the eyes of citizens
  • Ways to effectively provide one-stop citizen access to government services
  • How to rapidly deploy full-cycle service with low start-up costs
  • How CRM solutions provide multi-service options and the ability to effectively track, route, and manage all citizen inquiries and requests
  • Customer case studies on leveraging CRM solutions to transform service delivery

View the recorded webinar

Empower Non-Technical Staff to Easily Manage and Update Content Using Web Content Management solutions

Learn how Web Content Management solutions empower non-technical staff to easily publish, manage and update online information to create dynamic, interactive websites. This seminar explores:

  • How content management solutions can reduce costs and provide a rapid return on investment
  • How organizations can easily and effectively maintain security, workflow approval processes, collaboration and compliance standards
  • How the use of web forms, surveys, and templates improve interactions with citizens and other stakeholders
  • What you should consider when selecting a content management solution

View the recorded webinar

Videos

Cashiering and Payment Management

"At the Whiteboard": Learn How ActiveGovernment's Payment Management Solution Allows Customers to Make City-Wide Payments Anytime, Anywhere

Citizen Request Management and 311

"At the Whiteboard": Learn How ActiveGovernment's CRM Solution Enables Local Governments to Track Incidents and Keep People Informed

Part of The Active Network | activenetwork.com