Citizen Access Suite™

Active Network, Government's Citizen Access Suite™ is the most complete local government software solution for public sector organizations of any size. Deployed as either installed or web-based, hosted, the Suite’s integrated solutions enable superior and consistent customer experiences for citizens as they interact with government to request, schedule and pay for government services, online, by email, phone or over-the-counter.

Features

The Citizen Access Suite™ consists of 5 solutions. Implement any one or set of solutions, and integrate additional solutions as your needs grow.

Integrated Cashiering and Payment Management

• Centralized cashiering and point of sale system means one-stop payments for citizens and streamlined cash handling process for your organization.

Citizen Request Management & 311

• Centralized system tracks, routes and manages all citizen inquires and requests. 
• Flexible workflows route service requests to the correct department, eliminate redundant processes, and provide assurance that issues are being resolved efficiently.

Web Content Management

• Easy-to-use tool designed to allow non-technical users to effectively update and manage, reducing bottlenecks.
• Dynamically connect to citizens and businesses with more timely and relevant information

Knowledge Management

• Single repository to capture, organize, and access knowledge for both internal staff and citizens

Parks and Recreation

• Streamline efficiencies for managing activity registrations, facility reservations, memberships, point of sale, and more

Two Deployment Options:

• Express - Hosted solution, ideal for small and medium sized organizations
• Enterprise - Hosted or installed solution, provides additional workflow, security, and customization