Solutions for State and Provincial Government
Managed Services
Turnkey services including contact center services and technology adaptable to multiple agencies and programs through 8 geographically dispersed call centers
Contact Center Solutions
Best-in-class contact center software solutions developed from 30 years of experience as a first-hand contact center operator
Citizen Request Management
Improve constituent access and government response by tracking, routing and managing all constituent inquiries and requests from a centralized database
Knowledge Management
Capture, organize, and access knowledge from a single repository
Integrated Cashiering & Payment Management
Improve financial accountability with an integrated, centralized point-of-sale and cash receipting system
Web Content Management
Easily create, update and manage website content so you can keep constituents apprised of the latest agency news, notices, and policies
Customer Spotlight
State of Maryland
- Department of Human Resources
- Department of Management and Budget
- Office of Tourism Development
- Department of Health and Mental Hygiene
Case Studies
Business Lines
We offer a full suite of services for virtually any type of customer interaction project, including (but not limited to):
- Human Services
- Child Support
- Government Employee Services
- Account Management Services
- Fulfillment Service
- Information Clearinghouse
- Service Request Tracking
- Facilities Management
- Order Management
- Application Support
- User Support
- Information and Referral Service
- Help Desk
- Retirement Account Service
- Benefits Administration Support
- Retirement and Benefits Service
- Fraud and Compliance Hotline
- Hotline
- Taxpayer Assistance
